Our Happy Customers
We take customer service seriously. We pride ourselves on the advice we provide for all our clients, our creative interpretation of your artwork and our commitment to sustainable and ethical manufacturing principles to ensure that the finished product meets your expectations. We'll look after you from start to finish.
Excellent customer service and assistance with design; a good choice of bag sizes and the final products are high quality; lovely cotton, screen printing is exactly the quality and finish I was looking for. Really pleased and will use them again.
The service was efficient and friendly and the product was well made and great value for money.
Kept me in touch with things at every stage. Good quality bags too. Thank you!
Great service and fast shipping, thanks!
Lovely people producing high quality products.
Fantastic Service, good quality product.
Fantastic service and quality products - very happy with BIDBI and will be ordering again!
Great quality and a prompt service!
Fast, easy service with great results!
Great service, fantastic communication, very happy with the product.
From start to finish, starting with Lucy at a trade show, the service was impeccable. Fast and furious. They made us some fabulous bags, just what we wanted and delivered in half the time promised. Efficient. A wonderful team who I am sure are proud of themselves. It could not have been better. Thank you.
Easiest process I have gone through with a supplier of custom goods. The staff are extremely friendly and happy to advise and delivery was supposed to be 2 weeks but I received my order in less than that! I would definitely recommend BIDBI.
The bags arrived today. Fabulous. We love them and want to thank you all for your incredible efficiency and service. It is a real pleasure doing business with you.
The customer support and the communication between myself and the firm was top notch. Once we received our bags, I could elatedly conclude that this had been a positive experience with BIDBI. They promised me it would arrive at my school the 10th of February and it did. They told me that they would have everything done on time. All around a very positive experience, with a very nice looking bag as the outcome :)
Good service as usual with a very quick turnaround. Thanks very much.
Thank you for being so speedy on the order - look forward to working with you again!
Excellent service from the first phone call to delivery .
Excellent support once again.
Great communication and fantastic quality items, will be using again!
Personal service, efficient and prompt, great product, ethically sourced - ticked all my boxes!
Extremely fast and efficient service. Very helpful when I didn't really know what I was doing with the artwork and we received the bags in under a week. Would recommend and use again. All communications were prompt, friendly and helpful.
Everyone was so helpful and efficient throughout despite me being a novice at all this!! Made it really easy for me and the bag came out better than I'd hoped!! Thank you Helen and Richard!!!
Great service - really friendly and helpful staff and good quality, well printed bags. Would definitely recommend and use again! THANKS :)
Great service, cant fault anyone at Bidbi.
Very quick and pleasant dealing with BIDBI. And the pricing and quality of their products are really good.
The tote bags are lovely! Thank you very much!
You were always one step ahead of even ourselves. Sending us a sample bag before we even asked for it and matching the price of another company.
Excellent service and prompt support.
Great service, lots of contact and delivered a really good quality bag in super quick time.
Bidbi provide a great service and have excellent customer service.
The online chat meant we could talk through the options which was particularly useful in helping us decide what we needed to consider. We then received a detailed quote quickly when enabled us to select the bags within our budget. Everyone was very helpful at every stage of the process.
Really good service with quick lead time and delivery and good quality product
Great product and service.
Excellent efficient service. So refreshing to work with people who answer emails immediately these days, makes all the difference when communication is great.
Everyone is so helpful, efficient and knowledgeable! A fab service from beginning to end! Prices are very competitive too as well as your regard for environmental issues.
They couldn't of been more helpful I will definitely be ordering again
As usual prompt response to questions. Delivered product within expected timescales
Bidbi provided a reasonable quote for the item we required. Questions were answered promptly and politely. Thank you to Lucy, Sarah and the artwork team for getting them to us in time - we are very happy with the finished bags. We would definitely recommend Bidbi.
Excellent and prompt service (plus nice thank you card from Helen!)
We always receive excellent service from BIDBI. The communication is superb and deadlines are alway hit. They always go the extra mile & wouldn't hesitate to recommend them.
Really helpful from start to finish and the bags look great. Will definitely use again.
A very speedy service, great job!
Brilliant service, I felt I was being treated as an individual and that my order mattered. I was sent samples which really helped in deciding what to order. The order turnaround was exactly as promised and the quality of the finished product is better than expected. I would definitely recommend the company and would use them again.
Good, friendly customer service throughout the whole process: always answered questions quickly and professionally. Very satisfied with the quality of the tote bags we ordered as well!
Great service and prompt delivery. I received an email when the order had been sent and the boxes arrived as expected.
Superb product, everyone loved it in our team! Very good service from BIDBI prompt delivery.
Fantastically fast production and delivery when I needed a design printed as soon as possible - even faster than expected!
Would definitely recommend BIDBI - wonderful and responsive staff, quick delivery and a great product at the end of it all.
We asked BIDBI to print some Fairtrade, natural cotton tote bags for our magazine launch event. The turn around time was very tight but they went out of their way to get the bags to us on time. The customer service was excellent and I would not hesitate to recommend them to anyone.
Great service, artwork proofing and final production. BIDBI is our No.1 for all things tote for our clients.
All round a pleasure, from start to finish, reliable, super friendly, great product / bag too! Will recommend for sure!
Quick and efficient service, we placed two orders and both were received in good time for our events.
BIDBI is the most professional & customer orientated supplier - massive thanks!
Absolutely wonderful service and an amazing product. Everyone was friendly and helpful - the service was outstanding.
Great company to deal with always great attention to detail and fast turnround of our orders. Quality product at a competitive price.
Many thanks for the bags - they were absolutely perfect! I will definitely use your company again.
A very good service was provided and we would be happy to use BIDBI again.
Excellent customer service and quality bags. We were really pleased with ours!
BIDBI have provided an outstanding service. The bags were delivered on time and with no fuss.
I was really impressed at the swiftness of service, especially as we were ordering around Christmas
Great service and dealt well with a very tight turnaround. Lovely product, I am very pleased with the printing and the bags. Thanks!
Great Product, Great service!
We are delighted with the cotton toe bags and will be ordering more. We would definitely recommend the company. Their service was helpful, quick and professional.
Very pleased with the quality of bags ordered, the speed with which they were delivered, and the helpfulness of their staff.
We are really satisfied with our bags made for one of our events! Excellent service.
I am so happy to report that from the moment I placed an on-line enquiry with BIDBI I was called straight away by a lovely lady called Lucy, we chatted thorough my requirements and within a matter of days I had a prototype of my bag delivered to my door. I knew straight away that this was a company I wanted to continue to do business with.
I thought the service was amazing, communication was great. My product was exactly how I wanted it to be. I will be using the services again.
The bags were absolutely perfect. 10 times better than expected. Lovely helpful staff too, especially Lucy! Will be using again very soon!
Thank you to the BIDBI team for their swift service and fantastic product and for helping out team Billetto!
Brilliant service as always.
We would highly recommend BIDBI for the quality and good value of their Fairly traded bags, for their friendly and prompt service and their role in reducing the amount of plastic in the world. For those who live in Sheffield, it's good to support a young, enthusiastic company and you save by avoiding delivery charges. Quick turnaround and thorough process of checking that all is well. BIDBI every time!!
Lovely bags and customer service. Very impressed with the quality, and the students love them!
Service very prompt. Quality good.
Great service, lovely product, will definitely order again
Efficient and friendly service. Bags came promptly and are of a very good quality. We would definitely use this supplier again.
Great customer service and great products
Rapide, efficace, disponible.
Great communication, beautifully printed product. I look forward to working with you again!
Very clear and prompt communication, great service and good looking bags!
This was our second order with Bidbi. They were quick & efficient both times; we had the bags in our hands within a couple of weeks. The quality of the bags is fantastic.
We were kept in the loop throughout the whole process of ordering and when the bags arrived they were fantastic quality.
Easy to use and order and more than happy to comply with our requests. Lovely staff - the customer service was excellent and little personal touches were made to make sure we were happy with our product. Would absolutely use them again and highly recommend them! Their ethical standards are excellent and we love what the company stands for.
We were given an excellent service from start to finish. We were kept informed every step of the way and they kept to their promises and delivered a superb product that we are extremely happy with. We could not fault the sales team with their attention to detail and great customer service. A pleasure to deal with; we have already recommended them to others and will use again. Thank you.
Brilliant customer service, happy to answer all of my questions quickly and efficiently. I would use BIDBI again.
Great communication. Confidence in the company. High-quality product at a fair price. Also, appreciated the delivery service as this can make or break the overall experience of the transaction.
Excellent, flexible and friendly service. Couldn't have been better. Thank you.
Great communictaion throughout, good recommendations, patiently dealt with lots of little changes from me! and delivered a great product. Thanks
Very friendly communication, flexible service, fast delivery, quality product, and very friendly thank you card which made my day!
It was so useful to be able to speak to the BIBDI team about what we needed for our conference and they kept up great communication throughout the process. We were working to a tight deadline and they were very calm and accommodating, keen to make sure the bags were as we needed. It was really useful to receive samples and the final product went down very well with our delegates. A huge thank you from us!
We have used BIDBI on more than one occasion to order our company branded cotton bags and have received impeccable service every time. They provided fantastic assistance throughout the ordering process and we have always been happy with our products. We would highly recommend them.
Loved working with them. Great quality bags, delivered on time, good value & looked great (we got lots of compliments on them). Thanks very much!
We ordered some tote bags on behalf of one of our clients and from start to finish, the entire process was very smooth. The final product even arrived a week ahead of schedule! We wouldn't hesitate to use Bidbi again for suitable clients.
All communication was prompt and helpful. The bags came in very good time considering we had a deadline. The quality was very good and the custom print was perfect. I would recommend the company and buy from them again.
Lovely people, good service, good product.
Good quality bags, and lots of sales support. Well done!
Excellent communication and service
Fantastic service, beautiful quality bags and look fantastic with my designs on. Highly recommend!!
Everyone that I dealt with was very helpful. Great service :-)
Excellent service, kept informed all through process. Thank you
Friendly, helpful and professional from the start of my enquiry, through to my order and delivery. My customers love the bags which have enhanced my business and BIDBI ethos fits with my organic vegetable delivery service.
I would definitely recommend this company to anyone looking at packaging who want a great product to show their branding. The service I received was excellent, from the first call to the last. Efficient, great product, quick delivery. Thank you so much my customers love the branded rucksacks, 5 stars throughout.
Really happy with the service I received. My order was delivered quickly and was of good quality.
Fantastic service! Will use again and again!
Brilliant bags which we well received by our guests
Excellent bags for our events. BIDBI got the logo and corporate colours exactly right. Great price too
Great communication and all ran smoothly from quote to product being delivered. Would highly recommend.
Great guidance throughout, a great product and good pricing.
We are thrilled with our bags, good price for an excellent quality, ethically produced product. Bidbi turned them around in half the usual time to get them to us in time for our shop launch too. Highly recommend.
Best bag supplier I've used (and thats a fair few in the last twenty years!) very efficient, accurate, excellent turnaround and super friendly service, we will continue to use BIDBI until the end of time! Big thanks again team BIDBI.
The whole team at Bidbi was great - quick, helpful, and delivered everything on time, as well as giving us a great deal. The product was really good quality - we will use again. Thanks.
Friendly and efficient service. Kept us up to date with the progress of the artwork and order. Delivered ahead of time. Would order from them again.
After I made initial contact and with a couple of emails and a phone call from start to finish I had my product within 7 days. Good quality material and very friendly staff
Great communication and free samples of bags that I was interested in. Defiantly buy again in the near future.
Impeccable service. 3 times I have used them now and am always impressed. The thank you card after was a nice touch too.
We love the communication, quality of service, fantastic bags and flexibility, eco friendly company, and accessible contact ie phone friendly, fast service, prompt delivery. Wonderful .. will definitely be using Bidbi every time we want new bags !
Everything was perfect, we only communicated by email from Cyprus to the UK and the two samples plus the final order always arrived on time and exactly as agreed. Was a pleasure to do business with BIDBI.
All members of the team were fantastic in their service and speed. They were polite and patient, despite our very last minute request. The bags are the best of their kind that I've had. Would recommend them several times over!
I have been very please to work with Bidbi, There is a good communication with all of the department (Sales, Designer, account Manager). All the information needed are clear and every one is very helpfull. The quality of the bags are great and the printing look amazing. We will be super happy to work again with Bidbi team
I have used BIDBI for many years after discovering them at the Spring Fair at the NEC. I have never felt tempted to use any other company for my bags as the service and quality of the bags and printing is so good.
We received great service from BIDBI when we ordered custom printed bags from them. The design process was simple and efficient. The bags were perfect when they arrived.
BIDBI offered us great and helpful service - promptly answered all our questions and delivered (internationally) in time for our event! We were very satisfied with the service and quality of the product!
Really quick service - very attentive and friendly, kept me informed all the way through my order and delivery - would definitely recommend and use again for future orders.
fast, efficient, friendly
Great bags, were able to meet our short deadline
Excellent service from everyone concerned with my order and very fast delivery. I will definitely use the company again.
Really friendly service - excellent quality bags. Would use again and recommend to peers.
All contacts very helpful and bags delivered promptly and exactly what we wanted.
I have been very impressed with the service provided by BIDBI. The staff are attentive, efficient and seem genuinely interested in you as a customer! The whole process is faultless, from initial contact, though the design stage to the delivery! The children were also delighted with their bags. Very impressive!! Thanks
Fast turn-around, great quality and personal service! A+
We have used this company for a couple of years now and they have always been professional and courteous. I would recommend them to anyone.
The bags were great quality and were very efficient in delivering them. We are very impressed!
We had a very short timeline, and an unmovable deadline and Bidbi were brilliant and managed to make it work. The staff were incredibly helpful and polite, and we are delighted with the end product. First class customer service. First class product. Recommend Bidbi without hesitation and we will definitely be using this company again.
We are extremely happy with BIDBI's products and services. The staffs are enthusiastic, and efficient. We had a very tight deadline - BIDBI were able to confirm the artwork, producing and deliver 200 bags within 5 working days with a great price offer. The prints and bags were excellent qualities. Would highly recommend BIDBI and would certain use them BIDBI in the future.
BIDBI provide a very friendly, professional service supplying top quality merchandise. We were very happy with our tote bags!
BIDBI were professional, kind, helpful and great to work with. Would recommend at any time.
We ordered black canvas bags with a silver screen printed logo to each side and were really impressed with the quality of the finished product. The staff were highly efficient and helpful in organising the printing of the bags in a very short space of time which enabled us to meet our deadline which was really appreciated.
Great customer support and great products, we are really happy, as are our customers who have purchased them.
Really easy to order, friendly service and so nice to get a handwritten thank you card. Very happy the bags were eco friendly, it's very important to our company.
Thanks for delivering the bags on time, and looking so great! They are a real hit with the team.
BIDBI provided us with fairly-traded eco-friendly bags that are proving very popular with the folks at our church.
Thanks, the reprint of our bags was swift and trouble free, its been a pleasure doing business with you.
I'm really glad with the great service of BIDBI! The communication was really nice, quick and clear too! I certainly would recommend BIDBI to other businesses.
Many thanks! We recieved the shipment and the bags look great!
We have ordered BIDBI bags before and this was a repeat order. We are very satisfied with the quality of order and the friendliness and helpfulness of the contacts at BIDBI.
The bags were of good quality and they were happy to send out samples without any obligation. The staff were great to work with and kept in touch on a regular basis. I would be happy to work with them again.
We were highly satisfied with the service and the product. Contact was very efficient and affable. We will definitely come back for more.
The service from BIDBI was exceptionally professional and efficient. All communication was clear and relevant. The final product was produced to my exact specifications. I was also very impressed with the after care service, a personal thank you card, a very nice touch. I will certainly use BIDBI again and highly recommend them to friends and colleagues alike.
I was very happy with the service throughout the entire transaction. I have experienced excellent communication and the product met my expectations. Just what I was looking for. The fact that this is sustainable and ethical was what really attracted me. Great job, pleasure to do business with you. Thank you.
Took delivery of my order yesterday- all arrived safely. Just to say that I am really pleased with all the designs- please pass on my thanks to all concerned for a job well done!
I am very happy with BIDBI's service. I liked the tone of conversation- I was treated as a real person, not just another customer. And I liked my personal thank you card- thanks to you for offereing such a great service.
A quality product provided promtly and professionally by people with good inter-personal skills.
We have received the bags. They look great, thank you very much.
This is our third order with BIDBI and they have always provided exactly what we needed with efficient service and great value for money. Thanks!
Very fast and efficient, friendly and helpful customer service. Delivered in extra quick time to meet our deadline. Would definitely recommend!
It was really lovely to work with you, I am happy with the organic and fairtrade bags and thank you for the wonderful service@
These are the third range of bags we have ordered from BIDBI, the quality of the work and delivery was excellent, they worked hard to ensure they gave us what we wanted. I'm sure we will order again.
Thank you - the bags arrived today and they look fantastic!
Overall Lucy was excellent as my point of contact and the process felt quite simple and we now wait to see if our customers take to the product well.
Thanks for all your help on this- your whole team have provided excellent customer service. We will definitely be in touch again if we need more bags or printed materials!
From start to finish it was really easy to work with BIDBI. The quality of the finished product is great and we will definitely be using them for more jobs in the future.
Thanks so much, they're beautiful! We love them.
St Paul's Cathedral have been working with BIDBI for a number of years now and their service and expertise is second to none.
I just wanted to thank you and the BIDBI team for the cotton bags that we ordered recently. They were all recieved ok and we are really happy with them. The graphic looks great, and it's good to have fairtrade credentials on the label inside too. The whole process was very simple, so thanks for that too!
Working with BIDBI was very seamless process and I was pleasantly surprised at how hassle-free it was. In spite of the time difference (being from Singapore) their response times were prompt, informative and professional. The systematic way in which I was introduced to the account servicing team, to the design team and finally to the payment team was not at all confusing.
BIDBI provide a really good service, deliver on time and are great people to deal with.
The bags were great- many thanks for doing them in such a timely manner. I will be in touch again should we need to make another order.
The entire service provided by BIDBI was fantastic and we will definitely be using them again in the future. We would be happy to recommend to others.
I was very impressed with BIDBI Ltd, the service was very good with the right personnel contacting me at the right time. The bags did not take long to arrive, we have checked them all and the quality is excellent. I would definitely use BIDBI again.
The customer service at Bidbi was absolutely excellent - we use hundreds of suppliers every day and Bidbi was one of the best I have ever encountered.
The quality of service was outstanding and the staff were very helpful in guiding us in the process as this was our first time printing this kind of product.
It was a pleasure working with BIDBI, they were responsive, polite and helpful. Very happy with the service and the product.
The service is great, the people are lovely, the bags look great! Also, I received a lovely Thank You card from Lucy - unexpected and lovely touch.
Thank you so much for not only a fantastic product but for your first class service. You completely understood my brief, as for the bags - I love them.
The service has always been fantastic at BIDBI. BIDBI saved the day, delivered to Paris and provided a super quick turnaround. Thanks again!
We were well advised and promptly serviced. Since we are a charity, the quality/price ratio was paramount and BIDBI did not disappoint.
The staff at BIDBI could not have been more helpful. The canvas tote bags are strong, well made, well finished and the print quality is excellent. I would definitely use them again and wholeheartedly recommend them to others.
BIDBI provide a great service - ethical on a budget!
We needed a very fast turnaround, and BIDBI pulled out all the stops to help us. The quality was great and it was a pleasure to work with them.
We received many compliments from our members! Definitely would recommend BIDBI to any company who wants to be sustainable!
Very happy with the service.
Product is great. Service is great. Looking forward to next time.
The service I have received has been excellent - I would definitely recommend your company and hope to do business with you again.
BIDBI provided an extremely efficient, high quality and creative service in a short space of time and for a great price. Excellent. Thank you.
Very impressed with the delivery and quality of the bags.