- BIDBI Team
- 3rd February 2023
On 25th January 2023, Bag it, Don't Bin it was honoured with the Feefo Platinum Trusted Service Award, a prestigious recognition of businesses that consistently deliver exceptional customer experiences.
Feefo created the Trusted Service Awards in 2014 to acknowledge brands that use their platform to collect verified customer reviews and receive outstanding feedback. These awards stand out as they accurately reflect a business's commitment to providing exceptional customer service by analysing real customer feedback.
Feefo, the world's largest provider of verified reviews with a client base of over 6,000 brands, helps businesses understand their customers by analysing verified reviews and providing insights into trends, needs, and behaviours.
In light of the current economic climate, where consumer confidence is at a historic low due to inflation and a 17.3% increase in customer complaints in H2 2022 as reported by the Institute of Customer Service, this award celebrates brands that are successfully delivering exceptional customer service despite challenging market conditions.
Platinum Trusted Service Awards are presented to businesses that have received a Gold Trusted Service Award for three consecutive years. To be eligible for the Gold Trusted Service Award, a business must have collected at least 50 reviews with a Feefo service rating between 4.5 and 4.9 between January 1st, 2022, and December 31st, 2022.
Commenting on the award, Daya Singh said: “We are thrilled to receive the Platinum Trusted Service Award from Feefo. Our customers' satisfaction is our top priority, so the fact that this award is based on feedback from real customers gives us confidence that we are delivering an exceptional level of service. This award also recognizes the hard work of our team amidst the challenges posed by inflation and the cost-of-living crisis. As we enter the new year, we will continue to listen, understand, and meet the needs of our customers.”
Congratulating Bag it, Don't Bin it, Tony Wheble, CEO at Feefo, stated: “This year has been tough for many businesses. I am pleased to recognize thousands of our clients who have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognizing companies that go above and beyond in customer service and receive positive feedback from satisfied customers.
“I would like to extend a special congratulations to Bag it, Don't Bin it for winning the Platinum Trusted Service Award by consistently delivering great customer service over multiple years. I look forward to seeing them continue to excel in the future.”
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