Sales Account Manager

 Job Description 

We looking for Sales Account Managers to join our Team here in Sheffield on a full-time basis (Monday to Friday).

As a member of our Sales Account Management team, you will be responsible for handling new enquiries and managing existing accounts. Your role will be to build upon and retain relationships on a business to business platform. Furthermore, you will be responsible for obtaining new business by means of correspondence combining cold telephone contact, email and face-to-face at a variety of trade shows and networking events. You will behave professionally and have an interest in Fairtrade ethics.

Main Job Duties

As an Account Manager, you will report directly to the Sales Team Leader and be responsible for the relationship management of existing clients. In addition, you will be responsible for building up your own client base and exploring new clients within your industry sectors.

 

  • Exploring and obtaining new business from a designated sector.
  • Managing some existing accounts and ensuring a positive long-term relationship to encourage repeat orders.
  • Seeking new business by appropriate means in line with the General Data Protection Regulations (2018).
  • Exploring product type and availability to best suit the customer needs.
  • Working closely with the Sales Account Manager team, Operations, Merchandising, Production, Quality Control and Design & Marketing to ensure orders are fulfilled in accordance with our KPIs.

 

Essential Skills required

  • Experience working in a customer service based role.
  • Passion and drive to work for an ethical organisation.
  • Have excellent organisational skills to manage a large portfolio of accounts.
  • Driven to explore new markets.
  • Digital marketing experience.
  • Ability to prioritise workload and key accounts.
  • Commercially astute.

 

Your responsibilities

  • Managing existing accounts
    • Responding to enquiries by email or phone within the SLA.
    • Use CRM system to produce detailed and professional quotations for customers.
    • Use current price guide, freight costs to calculate accurate and competitive pricing.
    • Provide samples/ visuals where required.
    • Follow-ups with potential clients/ management of current opportunities to provide a status update.
    • Brand awareness of client base in conjunction with key events i.e. festivals, events, seasonal changes etc.
    • Deal with complaints appropriately and effectively.
    • Ensuring accurate product knowledge.
    • Managing customer expectations.
  • Teamwork – ensuring you collaborate with your colleagues to manage appropriate sectors, provide cover during absence, both planned and unexpected.
  • Problem Solving
  • Managing KPIs
    • Assessing own performance against targets.
  • Liaison with Production and/or Merchandising to ensure that your clients’ needs can be met/ orders fulfilled.
  • Arrange meetings with clients, where reasonably practicable
  • Generating new business
    • Exploring possible new markets, new clients by a variety of research, use of social media.
    • Contact the appropriate person by researching roles within an organisation.
    • Work closely with Merchandising, Marketing and Finance to explore products available to suit potential customers.
  • Trade Shows/ Events
    • Attendance at appropriate trade shows.

Level: various – dependant on experience.

Pay: Dependant on experience

Hours: 40 – full-time position  

To apply – please send us your CV and cover letter explaining why you would be a great fit to Jobs@bidbi.co.uk