BIDBI has been awarded Feefo's Platinum Trusted Service Award

  • Amy Broomhead
  • 29th January 2020

Today is a very proud day!

BIDBI has been awarded the Platinum Trusted Service Award by independent review platform, Feefo.

What does this mean and what did we have to do to achieve this?

To achieve the Feefo Platinum Service Award we had to achieve a customer service rating of 4.5 out of 5 or above and maintain that for 3 years. BIDBI has achieved and maintained a rating of 4.9 for the past three years, (we’re never one to blow our own trumpet, but sometimes it’s justified).

So how have we managed to maintain such high levels of customer service for the past 3 years?

Well that’s all thanks to our amazing staff. Our friendly account managers are happy to help you and answer any questions throughout the whole order process. From the moment you start your eco bag project your account manager is dedicated in giving you any guidance or providing you with any answers you need. They’re your first contact for anything that should arise and they’re always a phone call or an email away.

And where would we be without our amazing products?

Everyone involved, from the initial concept of the product, to the creation and then our talented master printers who ensure your design looks amazing, as well as adding any finishing touches such as labels/barcodes. Our whole team work together to make sure that our sustainably sourced, high quality products are exactly what you want to guarantee that you are happy with the finished product.

But of course, we don’t can’t rest on our laurels, we have to keep up the good work, we need to maintain this high level of customer service. We want our loyal customers and those new to BIDBI to have the best experience possible. We are so proud to have achieved the Platinum Trusted Service Award as it is a way to assure new customers that we do as we say. And our reviews and ratings on Feefo prove just that.

We really value the opinion of the businesses we work with because it shows us we’re doing what we should be to continue to be able to provide businesses with high quality reusable sustainably sourced tote bags, so we can prevent the use of plastic bags and promote reusable bags.