BIDBI Staff Blog - Michael Casey - April 2013

  • Michael Casey
  • 26th April 2013

This month's guest blog comes from our Office Manager and Sales Co-Ordinator, Michael. He was keen to chat about what he's currently working on, as well as his overall role here at BIDBI.

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Hi, my name is Michael Casey and I'm the Office Manager here at BIDBI.

I have been employed by BIDBI for one year (my anniversary is 30th April) and I love it. Every day is different and I never know what will happen through any given day.

My role includes ensuring the smooth running of a very busy and successful office. I process all our customers orders and invoices, and manage any payments that are due. I also handle any customer service issues, complaints (thankfully they are few and far between!) and customer feedback - which just keeps getting better.

We have a great team here at BIDBI and it's always rewarding to work together and give our customers a fantastic experience.

I'm also proud to work for an ethical company that cares about the environment, its customers and green issues. Best of all we are based in Sheffield, my hometown, and I love that we fly the flag for the city.

At present I am processing orders and invoices for our Talented Totes Range, which has been a great success already. We are exporting all over the world, from the USA and Canada, to Japan and all over Europe. Just Australia to conquer and we will have covered the globe!

This experience has been really interesting - a crash course in exporting and all the unexpected red tape. So far though, everything has arrived at its destination in one piece and on time, so I must be doing something right. Here's a photo of our customer feedback board to prove it:

The response to this new range has been fantastic, and the satisfaction I get when a customer calls from across the pond to say how professional our service is, and how much they love our bags, is the icing on the cake.